At VaporaHome, your satisfaction is our top priority. We stand behind the quality of our products and want you to feel completely confident in your purchase. If for any reason you are not fully satisfied, we've made our return process as simple and straightforward as possible.
We offer a 90-day money-back guarantee on all VaporaHome products. If you are not completely satisfied with your purchase for any reason, you may return it within 90 days of the delivery date for a full refund of the product price.
No lengthy explanations needed. If it's not right for you, we'll make it right.
To be eligible for a return, your item must meet the following conditions:
Items that do not meet these criteria may be refused or subject to a partial refund at our discretion.
The following items are not eligible for return : Items returned more than 90 days after the delivery date, items that are damaged due to misuse, abuse, negligence, unauthorized modifications, or accidents, items with missing parts, accessories, or original packaging that were included at the time of purchase, items marked as final sale at the time of purchase, and gift cards are not eligible for return.
If you are unsure whether your item qualifies for a return, please contact us at contact@vaporahome.com before sending anything back.
Returning your VaporaHome product is simple. Follow these steps:
Step 1 — Contact Us Email us at contact@vaporahome.com with the subject line "Return Request — Order #[your order number]". Please include:
Step 2 — Receive Your Return Authorization Our team will review your request and respond within 24–48 hours with a Return Merchandise Authorization (RMA) number and detailed return instructions. Do not send your item back before receiving your RMA number — returns sent without authorization may not be processed.
Step 3 — Pack Your Item Carefully pack the item in its original packaging, including all accessories, attachments, documentation, and any bonus items that came with your order. Place the RMA number visibly on the outside of the package.
Step 4 — Ship Your Return Ship the item to the address provided in your return authorization email. We strongly recommend using a trackable shipping method and keeping your tracking number — VaporaHome is not responsible for items lost in transit during the return.
Step 5 — Receive Your Refund Once we receive and inspect your return, we will notify you by email. If your return is approved, your refund will be processed within 5–7 business days.
| Reason for Return | Return Shipping Cost |
|---|---|
| Change of mind / no longer needed | Customer's responsibility |
| Product defect or malfunction | Covered by VaporaHome |
| Wrong item received | Covered by VaporaHome |
| Item damaged in transit | Covered by VaporaHome |
If the return is due to our error or a product defect, we will provide a prepaid return shipping label at no cost to you.
If you are returning for personal reasons (change of mind, ordered by mistake, etc.), you are responsible for the cost of return shipping. We recommend using a cost-effective trackable service such as USPS Ground Advantage or UPS Ground.
Approved refunds are issued to the original payment method used at the time of purchase. We are unable to issue refunds to a different card or payment method.
| Step | Timeframe |
|---|---|
| Return package received by VaporaHome | Day 0 |
| Inspection and approval | 1–2 business days |
| Refund initiated by VaporaHome | 1–2 business days after approval |
| Refund visible on your statement | 3–10 business days (depending on your bank) |
Please note that while we process refunds promptly, the time it takes for the refund to appear on your bank statement or credit card depends on your financial institution and is outside of our control.
In some cases, a partial refund may be issued at our discretion, including:
Original shipping costs are non-refundable unless the return is due to our error or a defective product.
We do not offer direct exchanges at this time. If you would like a different product, we recommend:
This ensures the fastest processing time and guarantees product availability.
If your item arrives damaged or is defective, we sincerely apologize. Please contact us within 7 days of delivery at contact@vaporahome.com with:
We will prioritize your case and offer one of the following solutions at our discretion:
We may ask you to return the defective item using a prepaid label we provide, or we may allow you to keep it depending on the situation.
VaporaHome is not responsible for items lost or damaged during return shipping. We strongly recommend:
If a return package is lost in transit, you will need to file a claim directly with the shipping carrier.
Return requests submitted after the 90-day window will not be eligible for a standard refund. However, if your product develops a defect after the return window, you may still be covered under our 12-month limited product warranty. Please refer to our Terms of Sale for warranty details or contact us at contact@vaporahome.com to discuss your situation.
We handle each case individually and always aim to find a fair solution.
VaporaHome reserves the right to refuse returns that we reasonably believe to be fraudulent, including but not limited to returning a different item than what was purchased, returning items that have been intentionally damaged, or repeat return abuse. We reserve the right to ban accounts involved in fraudulent return activity.
Our customer support team is here to make your return experience as smooth as possible. If you have any questions about our Return and Refund Policy, please don't hesitate to reach out:
VaporaHome Email: contact@vaporahome.com Website: www.vaporahome.com
We aim to respond to all return-related inquiries within 24–48 hours, Monday through Friday.
