Privacy policy

This Privacy Policy describes how VaporaHome ("we," "us," or "our") collects, uses, and shares information about you when you visit or make a purchase from vaporahome.com (the "Site").

For any privacy-related questions, contact us at: info@vaporahome.com


1. Information We Collect

Information You Provide Directly

When you visit our Site or make a purchase, we may collect the following personal information:

  • Contact details: Name, email address, phone number, billing and shipping address
  • Payment information: Credit card or payment details (processed securely through our payment processors — we do not store full card numbers)
  • Account information: Username and password if you create an account
  • Communications: Messages you send us via email or contact forms

Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing behavior, including:

  • Device information: IP address, browser type, operating system, device identifiers
  • Usage data: Pages visited, time spent on pages, links clicked, referring URLs
  • Cookies and tracking technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze Site performance (see Section 5 below)

Information from Third Parties

We may receive information about you from third parties such as advertising partners, analytics providers, and social media platforms when you interact with our content on those platforms.


2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders — including sending order confirmations, tracking updates, and delivery notifications
  • Provide customer support — responding to your questions, returns, and inquiries
  • Send marketing communications — promotional emails and offers (only if you opt in; you can unsubscribe at any time)
  • Improve our website and products — analyzing usage patterns and customer feedback
  • Prevent fraud and ensure security — detecting and preventing fraudulent transactions and abuse
  • Comply with legal obligations — as required by applicable law
  • Personalize your experience — showing you relevant products and content

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We share information with trusted third-party service providers who help us operate our business, including:

  • Payment processors (e.g., Stripe, PayPal, Shopify Payments) to process transactions
  • Shipping carriers (e.g., USPS, UPS, FedEx) to fulfill and deliver your orders
  • Email service providers to send transactional and marketing emails
  • Analytics providers (e.g., Google Analytics) to understand how our Site is used
  • Advertising platforms (e.g., Meta, TikTok, Google) to run targeted ads

These providers are contractually obligated to protect your information and may only use it for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law, regulation, or legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of VaporaHome, our customers, or others.

Business Transfers

If VaporaHome is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.


4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for tax and accounting purposes. You may request deletion of your personal data at any time (see Section 7).


5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Keep you logged in and remember your cart
  • Understand how visitors use our Site
  • Deliver targeted advertising based on your interests
  • Measure the effectiveness of our marketing campaigns

Types of cookies we use:

Type Purpose
Essential Required for the website to function (cart, checkout, security)
Analytics Understand traffic and usage patterns (Google Analytics)
Marketing Deliver relevant ads on third-party platforms
Preferences Remember your settings and preferences

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Site. You can also opt out of targeted advertising at https://optout.aboutads.info.


6. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you specific rights regarding your personal information:

  • Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
  • Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell your personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your California privacy rights, please contact us at info@vaporahome.com with the subject line "California Privacy Request."

We will respond to your request within 45 days.


7. Your Rights and Choices

Regardless of where you are located, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Opt out of marketing emails by clicking "Unsubscribe" in any email we send
  • Object to certain uses of your information

To exercise any of these rights, please email us at info@vaporahome.com.


8. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmitted through our Site and secure storage of your information.

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.


9. Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.


10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.


11. International Visitors

Our Site is hosted in the United States. If you access our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. By using our Site, you consent to such transfer.


12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Your continued use of our Site after any changes constitutes your acceptance of the updated Privacy Policy.


13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

VaporaHome Email: info@vaporahome.com Website: www.vaporahome.com